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However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according owo the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill was in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player from Italy was facing challenges with withdrawing his winnings amounting owo 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service.
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- She had argued that she only wagered larger amounts once the wagering requirements had been met.
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The player from Sweden has requested a withdrawal prior jest to submitting this complaint. The player from Australia had experienced difficulties verifying her account. She initially contacted the przez internet casino in September of the year before jest to verify her proof of age, as she did not have a license.
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At HellSpin Casino, we strive jest to process verification documents as quickly as possible, typically within dwudziestu czterech hours of submission. During peak periods or if additional verification is required, this process might take up owo 48 hours. You can check the stan of your verification by visiting the «Verification» section in your account dashboard. For faster processing, ensure that all documents are clearly legible, show all corners/edges, and meet our specified requirements. Our support team is available 24/7 jest to assist with any verification questions or concerns.